Customer Service
Ordering Online
Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order in the store – at no additional cost!
back to topShipping Policies
New River Community College Bookstore is proud to offer you the most competitive shipping rates. All of our shipments are professionally packed to ensure the safety of your items in route.
Every effort will be made to ship your order within 24 hours. Weekends excluded.
back to topReturns
We are confident that you will enjoy our products. So confident that if you are not completely satisfied, you may return items purchased within 2 weeks from the start of classes in order to receive a full refund. Anything purchased after the refund date can be returned within 2 business days. All items must be returned in the original condition. If the return is due to our error, shipping charges will be refunded.
- CDs and DVDs must be unopened, still in the shrink-wrap or original protective packaging.
- New books must include all software with unopened packages as well as all intact Web codes; Still in shrink-wrapping or original protective packaging.
- Used books must not include any additional highlighting, writing, drawings etc.
- Packing list and completed returns form must be included with each return.
Packing list and receipt must be included with each return. Returns missing this information can not be credited. If the return is due to our error all shipping charges will be refunded to the original credit card or account used for payment.
We will make every attempt to fill your order in the same way you have requested. Should we be out of stock on a new text, a used one will be substituted. The same applies to a used textbook. Our goal is to have your textbook in your hands when you need it!
Your order will be processed as quickly as possible. During our busy season it may take 3 - 5 business days to process your order irregardless of your shipping preference. Shipping charges are non refundable on web orders. Please keep this in mind when placing your order.
All textbooks are shipped from our campus in Dublin, VA.
Return Policy Instructions
Include the packing slip and receipt (receipt can be reprinted on the order history page) with your return. Repackage your item(s) in the original packaging or in an appropriate cardboard box. Using packing material (e.g. Styrofoam peanuts, bubble wrap, etc) around your item(s), pack and tape your package securely. Select a carrier that offers you the option to insure and track your package. UPS, FedEx, and USPS all offer this option. Insuring and tracking your package protects you as the shipper and helps ensure your shipment goes to the correct destination in the same condition it was as when you sent it. Write down your tracking number and keep it until New River Community College Bookstore has refunded your money. Ship your return to the following address:
Attn: Returns Department
New River Community College Bookstore
5251 College Dr.
Dublin, VA 24084
Arrange for a carrier to pick up your package or drop it off with the carrier. Shipping is the responsibility of the customer and is not refundable, unless due to our error. No credit is given for lost or damaged packages in route to New River Community College Bookstore. Please insure and track your package. Returns to New River Community College Bookstore will be refunded to the original credit card or account used for payment unless a different payment option was selected. A refund will be posted to your credit card or account once your return is received and processed. Processing times for returns vary, and may take up to 30 days from the day the return is received for a credit to be transmitted to your credit card or account. It normally takes 2-10 business days for financial institutions to process the transmitted credit request.
back to topContact Support
Contact us anytime with questions or concerns via email at: bbain@nr.edu. You can also contact our customer service department at: 540-674-3638
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